Every returned part, handled right, in under a minute.
Scan or type the part. The Returns Tool finds the invoice, delivery ticket or PO behind it, decides credit, restock, RMA, core or scrap by the rules you set, and writes it all back to Pinnacle, Powerlink or Checkmate. No research, no guessing, no senior person tied up at the returns pile.
The average yard sees 18 to 21% of parts come back. That is 10 to 20 returns a day at a single site, and up to 80 for a multi-site group. Each one is a decision.
A returned part has 28 possible outcomes. The tool picks the right one.
Four steps from the pile to the books
- 1Search the partStock number off the tag, an invoice, an RMA number or the customer’s name. Matching transactions come back in a few seconds.
- 2Pick the lineSee the sale, the delivery ticket, the PO it was bought on and any credits already written. Similar parts on the shelf show alongside.
- 3Answer the questionsWhy is it back? Is it resellable? The tool fills in the reason, restocking fee, restock location and next step from your settings. Change anything before you save.
- 4SaveThe credit posts, the part is restocked or routed to cores or scrap, the PO is voided or noted, and the supplier gets the RMA email. The customer gets the refund notice.
Returns by hand, and returns with the tool
Same parts, same counter. The difference is who has to know the whole business to get it right.
| Task | By hand | With the Returns Tool |
|---|---|---|
| Finding the sale | Three screens in the IMS and a guess at the invoice | One search, every transaction on that part |
| Who can do it | The owner, or the one person who knows the whole operation | Anyone at the counter, following your rules |
| Restock or not | Gut feel | Return count, age and quantity on hand decide, with the right location by part type |
| A brokered part | Someone remembers to call the supplier, eventually | RMA opened, PO noted, supplier emailed on save |
| A defective part | Sits in the corner | Routed to cores or scrap, whichever pays |
| Proof it was done | A memory and a sticky note | A history of every return, with who, when and what was written |
Your yard’s policies, not ours
Every yard restocks, charges and brokers differently. The settings page holds your return reasons, restocking fees, restock locations by part type (engines and transmissions go to a different spot than a mirror), supplier contacts for RMA emails, payment refund rules and the refund notice your customers receive.
- Customer and brokered restock rules, separately
- Supplier list for RMA emails
- Store-level settings for multi-site groups
- A history of every return, searchable
See it on your own returns
Twenty minutes, your inventory, no pressure. The tool reaches your IMS through the same Hotlines connection your other RES tools use, so there is nothing new to install at the yard.